In the fast-evolving world of healthcare, operational efficiency is a must. Our recent collaboration with a Healthcare and Social Security company highlights how a tailor-made software solution can drive real transformation. After struggling with an outdated ERP system and failing to find a solution with an off-the-shelf option, the client recognized the need for a fully customized approach.

With two decades of industry expertise and a proven track record in healthcare technology, Wakapi was the Ideal Partner to lead the discovery phase, spearhead development, and train the in-house team. By seamlessly integrating our dedicated experts with theirs, we ensured a smooth transition to a robust, future-proof system built to meet their unique demands.

Identifying the Challenges

The legacy system's limitations manifested in several critical areas:

• Data Integrity Issues: Frequent duplicate entries and misinformation plagued the system.
• Manual Billing Processes: Lack of automation led to billing inaccuracies and compliance concerns.
• Affiliate Management Gaps: Inadequate tracking and validation of affiliate movements.
• Regulatory Non-compliance: Credit notes were issued without adhering to governmental standards, amongst other problems.
• Fragmented Communication: Disjointed systems resulted in incomplete contact methods and validation processes.

Crafting a Tailored Solution

Understanding the unique challenges, Wakapi engineered a custom management system designed to seamlessly integrate with existing processes while phasing out the obsolete ERP. This solution was meticulously crafted to address the client's specific operational needs.

Key Features of the Implementación

• Automated Workflows: Developed a scalable model to automate routine tasks, reducing manual intervention and errors.
• Data Purification: Implemented processes to cleanse existing data, ensuring accurate payments and eliminating redundancies.
• ERP Integration: Established a communication bridge between their legacy system databases and our solution, facilitating smooth data exchange.
• Enhanced Billing Controls: Redesigned billing systems to improve accuracy and compliance, with real-time tracking of pending payments.
• Real-time Notifications: Introduced automated status updates to keep stakeholders informed promptly.
• Optimized Data Management: Revamped the database architecture to provide deeper management insights and support decision-making.

Technological Foundation

Leveraging modern technologies ensured the solution's robustness and scalability:

• Frontend Development: Utilized React and Next.js for responsive and user-friendly interfaces.
• Backend Infrastructure: Employed Node.js for a resilient and scalable server environment.

Functional Coverage

The new system encompassed multiple modules designed to enhance key operational areas, including billing control, which streamlined current account management to minimize errors; treasury management, optimizing financial resource oversight and transactions; and affiliate management centralized and validated affiliate data for better tracking and regulatory compliance.

Achieved Benefits

Post-implementation, the client experienced significant improvements:

• Operational Efficiency: Automation led to streamlined processes and reduced manual workload.
• Data Accuracy: Enhanced data integrity minimized errors and redundancies.
• Regulatory Compliance: Ensured adherence to governmental standards, particularly in billing and credit issuance.
• Improved Communication: Integrated systems facilitated better internal and external interactions.

This collaboration exemplifies how tailored software solutions can revolutionize operations in the healthcare sector, addressing specific challenges with precision and efficiency. If your company is facing challenges modernizing its ERP or administrative systems, Schedule a Meeting with us and we’ll design a custom software solution that meets your team’s needs and helps scale your business.